At Cianbro, a leading employee-owned construction company, Charles Hall, the Director of Quality Assurance, navigates the dynamic landscape of working with internal teams and external vendors. With a broad spectrum of industry experiences, Charles assesses products ranging from excellent to inadequate. His extensive network includes installers and manufacturers. Notably, among these manufacturers is Applied Bolting Technology™.
How & Why Cianbro & Applied Bolting Technology Work Together
Charles reports that the owners of Cianbro direct their employees to use Applied Bolting Technology whenever appropriate, as often as possible. Although flattering, this news wasn’t shocking to the Applied Bolting Technology team as Squirter® DTIs (direct tension indicators) are preferred by many industry professionals located all over the world. These DTIs differ from comparable options because they expel durable orange indication media that provides Visual Verification of Bolt Tension™, making installation and inspection easy and accurate.
“[The Squirter® DTI] is a good product; it’s got a real niche in the bolting market,” Charles said. “It’s a very good solution for many applications.”
Customer Support is Applied Bolting Technology’s Differentiator
As happy as Charles and the rest of Cianbro’s Quality Assurance department are with Applied Bolting Technology, they are beyond thrilled with the accompanying support. Cianbro relies on Applied Bolting Technology to conduct training sessions and field bolting clinics for their employees, and they have been consistently pleased with these. Beyond that, Charles and his coworkers feel comfortable reaching out for essentially any bolting assistance.
“What makes them stand out is their very sincere, personal interest,” Charles said of Applied Bolting Technology. “When we have a problem, they jump in and it’s their problem too.”
Charles was seeking a solution recently, so he contacted Applied Bolting Technology’s Vice President, Chris Curven. It was the weekend, so Charles was not expecting an immediate response, but that’s exactly what he got! Chris agreed to meet up with Charles on Monday, even though neither of them knew at that moment if the problem was specifically related to Applied Bolting Technology’s products or not. Charles is continually impressed by Chris’ direct, hands-on approach and says the service that Applied Bolting Technology provides is superior to all others.
“If I had my way, they’d be involved in every project,” Charles said of Chris and Rob Westover, Applied Bolting Technology’s Technical Support Specialist.
Applied Bolting Technology is Backed by Knowledge & Experience
Charles also noted the Applied Bolting Technology team’s expertise in the field of bolting. This became very clear to him during the above-mentioned training sessions. He described how employees of all experience levels find value in these seminars.
“Every time they come, I hear nothing but good things from people who get trained, even people who have been in the business for a while,” Charlies said.
The top priority for trustworthy manufacturing companies is to create a quality product that addresses their customers’ specific needs. Applied Bolting Technology fulfills this responsibility and takes it one step further. The company provides unmatched service and support.
If you’d like field bolting assistance from Applied Bolting Technology and to learn more about their Squirter® DTIs, you can contact them at any time.